PRIVACY POLICY
SHANTHI JEWELLERS
Effective Date: 15 August 2025
SHANTHI JEWELLERS is a partnership firm constituted and registered under the provisions of the Indian Partnership Act, 1932, having its registered office at No. 1162/46, 4th Cross, 26th A Main, Jayanagar 9th Block, Bengaluru – 560069. We are committed to protecting Your privacy and attach great importance to maintaining the confidentiality of Your data on the internet. We conduct Our business in compliance with applicable laws relating to data privacy and data security in India.
This document is published and shall be construed in accordance with the provisions of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which require the publication of a Privacy Policy for the collection, use, storage, and transfer of sensitive personal data or information.
This Privacy Policy ("Privacy Policy") shall apply to all persons accessing or using (collectively referred to as "Users", "You", or "Your") any products, services, features, or content offered through the SHANTHI JEWELLERS mobile application or website (collectively referred to as the "Platform").
This Privacy Policy is intended to inform You about the personal information collected from You, how Your personal information may be used and disclosed, how You may control the use of Your personal information, and how Your personal information is protected when You use the Platform.
Use of the Platform is available only to persons who are capable of entering into legally binding contracts under the Indian Contract Act, 1872. In the case of a User below the age of 18 (eighteen) years, We presume that adequate and lawful parental or guardian consent has been obtained for the sharing of Personal Information.
This Privacy Policy is a legally binding document between You and SHANTHI JEWELLERS. The terms of this Privacy Policy shall become effective upon Your acceptance thereof (whether directly or indirectly in electronic form, including by clicking the "I Accept" option, by using the Platform, or by any other means) and shall govern the relationship between You and SHANTHI JEWELLERS in connection with Your use of the Platform.
By accessing or using the Platform, You expressly consent to Our collection, storage, use, and disclosure of Your Information (as defined herein) in accordance with this Privacy Policy.
Information about Users is collected by Us through:
(i) information supplied by Users;
(ii) information automatically collected during Users' navigation of the Platform; and/or
(iii) information communicated directly to Us through email, telephone, or other communication channels.
For any services provided through the Platform, We collect only such data as is necessary:
(i) to provide the services;
(ii) to perform a contract to which You are a party;
(iii) where You have provided consent for such processing; or
(iv) to comply with legal obligations applicable to Us.
This Privacy Policy does not require any physical, electronic, or digital signature and constitutes a legally binding agreement between You and Us.
If You visit the Platform solely for browsing, reading content, downloading information, or registering for services, Your browser may automatically transmit certain non-personally identifiable information to Us through technologies such as cookies, tags, and web beacons, including:
Your computer's Internet Protocol (IP) address;
Domain server information;
Web pages and links visited, and advertisements viewed;
Bandwidth speed and information regarding software installed on Your device;
Standard server log information;
Information relating to Your device, operating system, interaction with the Platform, and applications ("Web Browser Information"); and
The above-mentioned Web Browser Information does not personally identify You.
Contact information such as Your name, address, email address, telephone number, and date of birth;
Identity or address verification documents, including Aadhaar information where permitted by applicable law and voluntarily provided by You for KYC or verification purposes;
Location-related information such as time zone, postal address, and location details for providing improved customer support and services;
Any information provided by You through communications with Us, including emails, letters, or customer support interactions;
Your photograph, if You choose to upload one to Your profile on the Platform; and
Information from Your smartphone or device as permitted by applicable app store policies and device permissions. By granting such permissions, You authorize Us to access, collect, and use such information in accordance with this Privacy Policy.
Financial information such as bank account details, e-wallet details, credit card details, debit card details, payment instrument details, or similar information necessary for processing transactions. Payment information is processed through secure third-party payment processors that comply with applicable Payment Card Industry Data Security Standards (PCI DSS).
Personal information held by third parties that You voluntarily choose to share with Us, including social media account information and contacts. By linking third-party accounts or using third-party sign-in services, You authorize Us to access such information in accordance with this Privacy Policy.
The Platform may request access to device storage solely for the purpose of storing invoices, receipts, and transaction-related documents.
All such information is collected and used solely for processing orders, providing services, and improving the user experience. Such information is not made publicly available. We may also use such information to communicate updates regarding the Platform, products, and services in accordance with this Privacy Policy.
If You choose not to provide information that is mandatory for processing Your request or providing services, We may be unable to process such request or provide the requested services.
To improve the responsiveness of the Platform, We may use cookies and similar technologies to assign each visitor a unique User Identification number and better understand individual preferences and interests. Unless You voluntarily provide identifying information, We cannot personally identify You through cookies alone.
The Platform and communications sent by Us may utilize web beacons, pixels, and similar technologies to analyze Platform performance, reliability, user engagement, email effectiveness, and other operational metrics. We do not use web beacons to collect personally identifiable information without Your consent.
To enable Our employees, service providers, and business partners to assist in providing services to You;
To prevent fraud, abuse, and unlawful activities;
To comply with legal obligations and lawful requests from governmental authorities;
To enforce applicable terms, conditions, and policies governing the use of the Platform;
To protect the security and integrity of the Platform, Our services, and Users; and
To verify information provided by You through internal procedures or authorized third parties.
To contact You and personalize communications and promotional materials;
To provide product updates, newsletters, promotional offers, and information regarding existing or new products and services through email, telephone, SMS, push notifications, or other communication channels, subject to applicable law and Your consent where required.
Where You submit reviews, comments, ratings, photographs, or other content and make them publicly visible, We may display, publish, or use such content in connection with the Platform and Our promotional activities.
We do not sell Your Personal Information. However, We may share Your information with trusted service providers, affiliates, business partners, and governmental authorities as permitted by applicable law and this Privacy Policy. Such parties are contractually obligated to maintain the confidentiality and security of the information provided to them.
We may disclose Personal Information without obtaining prior consent only where permitted or required by applicable law.
Where required by law, court order, governmental authority, regulatory authority, or law enforcement agency;
To Our affiliates, group companies, officers, employees, contractors, and service providers for the purpose of providing services and processing information on Our behalf;
Where necessary to investigate, prevent, detect, or prosecute fraud, cyber incidents, or other unlawful activities;
To protect Our legal rights, property, security, or business interests; and
Where disclosure is necessary to comply with applicable legal obligations.
We take reasonable steps to ensure that all recipients of Personal Information maintain appropriate confidentiality and security standards.
We do not disclose Your Personal Information to advertisers or unrelated third parties for their independent marketing purposes without Your explicit consent.
We may use Personal Information to display relevant offers, promotions, and recommendations based on Your preferences and interactions with the Platform.
We implement reasonable security practices and procedures in accordance with industry standards.
Our business interests and innovation objectives are pursued without compromising the privacy rights of Users.
Privacy protection measures are maintained throughout the lifecycle of Personal Information.
We maintain reasonable physical, technical, and administrative safeguards to protect information collected through the Platform.
Information is stored on secure servers protected by firewalls, access controls, and other security mechanisms.
Personal Information shall be deleted, anonymized, or retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
Although We employ reasonable measures to protect Personal Information, no method of transmission or storage is completely secure. In the event of any unauthorized disclosure of Personal Information, We shall take reasonable steps to notify affected Users where required by applicable law.
We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect Our legitimate interests. Once such purposes have been fulfilled and retention is no longer required, the information shall be securely deleted or anonymized.
The Platform may contain links to third-party websites, applications, or services. The privacy practices of such third parties are not under Our control.
Once You leave the Platform and access a third-party website or service, the collection, use, and disclosure of Your information shall be governed by that third party's privacy policy.
We are not responsible for the content, security, or privacy practices of third-party websites or services.
We may revise this Privacy Policy from time to time to reflect changes in legal, regulatory, operational, or technological requirements. Updated versions shall be published on the Platform.
Continued use of the Platform following publication of an updated Privacy Policy shall constitute acceptance of such revised Privacy Policy.
We reserve the right to remove any content posted on the Platform that We consider unlawful, offensive, defamatory, discriminatory, inappropriate, or otherwise objectionable.
Subject to applicable law, You may have the following rights:
To withdraw consent previously provided for the processing of Your Personal Information;
To access and review Personal Information held by Us;
To request correction or updating of inaccurate or incomplete Personal Information;
To request restriction of processing under applicable circumstances;
To object to processing based on legitimate interests where applicable;
To request deletion of Personal Information where permitted by law; and
To request portability of Personal Information where applicable.
Requests may be submitted using the contact details provided below.
Name: SHANTHI JEWELLERS
Contact Number: +91 9164017777
Email: shanthijew7777@gmail.com
Registered Address:
No. 1162/46, 4th Cross, 26th A Main, Jayanagar 9th Block, Bengaluru Urban, Karnataka – 560069
Upon successful deletion of Your account, access to user-related content and services associated with the account shall be disabled. Certain information may continue to be retained where required by applicable law, regulatory obligations, dispute resolution requirements, fraud prevention measures, or legitimate business purposes.
By accessing, registering on, or using the Platform, You expressly consent to the collection, storage, processing, use, disclosure, and transfer of Your Personal Information in accordance with this Privacy Policy and applicable law.
Where required by applicable law, We may obtain additional consent from You for specific categories of processing activities.
You acknowledge and agree that the provision of certain services may require the processing of Personal Information and that withdrawal of consent may affect Our ability to provide such services.
SHANTHI JEWELLERS reserves the right to verify the identity, eligibility, authenticity, and accuracy of any User, account, transaction, or information submitted through the Platform.
We may request additional documentation, information, or verification details where reasonably necessary to prevent fraud, comply with legal obligations, or protect Our business interests.
We reserve the right to suspend, restrict, reject, or terminate access to the Platform, services, transactions, or accounts where We reasonably suspect fraudulent activity, identity theft, money laundering, unauthorized transactions, misuse of services, or any violation of applicable laws or Our policies.
Any such action taken by Us shall be without prejudice to any other rights or remedies available under applicable law.
We may monitor transactions conducted through the Platform for fraud prevention, risk assessment, regulatory compliance, dispute resolution, customer support, security monitoring, and service improvement purposes.
Such monitoring may involve automated systems, manual review processes, and analysis of transaction-related information to identify suspicious or unusual activities.
Users acknowledge and consent to such monitoring activities as a condition of using the Platform.
In the event of a merger, acquisition, restructuring, reorganization, sale of assets, business transfer, joint venture, financing transaction, or similar corporate transaction involving SHANTHI JEWELLERS, Personal Information may be transferred to the acquiring, successor, or affiliated entity.
Any such transfer shall be subject to appropriate confidentiality and security obligations and shall comply with applicable legal requirements.
While We implement commercially reasonable security measures to protect Personal Information, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.
To the fullest extent permitted by applicable law, SHANTHI JEWELLERS shall not be liable for any unauthorized access, disclosure, alteration, destruction, theft, loss, misuse, or compromise of Personal Information resulting from circumstances beyond Our reasonable control.
Such circumstances may include, without limitation, cyberattacks, hacking incidents, malware infections, ransomware attacks, internet disruptions, telecommunications failures, power outages, hardware failures, software vulnerabilities, governmental actions, force majeure events, or actions of third parties.
Nothing in this Privacy Policy shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Users are solely responsible for maintaining the confidentiality and security of their account credentials, passwords, authentication codes, and devices used to access the Platform.
Users shall be responsible for all activities conducted through their accounts unless such activities result directly from Our negligence or breach of applicable law.
Users must promptly notify Us of any unauthorized access, suspected security breach, loss of credentials, or misuse of their account.
SHANTHI JEWELLERS shall not be responsible for any loss or damage arising from a User's failure to maintain adequate security of their account credentials or devices.
Users represent and warrant that all Personal Information and other information provided through the Platform is true, accurate, complete, current, and lawful.
Users shall promptly update any information that becomes inaccurate, incomplete, or outdated.
SHANTHI JEWELLERS shall not be liable for any loss, delay, service disruption, inability to complete transactions, or other consequences arising from inaccurate, incomplete, misleading, or outdated information provided by a User.
Personal Information may be processed, stored, transmitted, or transferred to service providers, affiliates, cloud infrastructure providers, or data centers located outside the User's state, territory, or country of residence.
Where such transfers occur, We shall take reasonable steps to ensure that appropriate security safeguards are maintained in accordance with applicable law.
By using the Platform, You consent to such transfers where permitted by applicable law.
SHANTHI JEWELLERS shall process Digital Personal Data in accordance with the provisions of the Digital Personal Data Protection Act, 2023, and any rules, regulations, notifications, amendments, or governmental directions issued thereunder.
Where there is any inconsistency between this Privacy Policy and applicable law, the provisions of applicable law shall prevail to the extent of such inconsistency.
Users may submit complaints, concerns, requests, or grievances relating to privacy, data protection, account access, Personal Information, or this Privacy Policy through the contact details provided below.
The Grievance Officer designated by SHANTHI JEWELLERS shall make reasonable efforts to acknowledge and address grievances within the timelines prescribed under applicable law.
Grievance Officer: [Insert Name]
Designation: Grievance Officer
Email: [Insert Email Address]
Contact Number: [Insert Phone Number]
Users are encouraged to provide sufficient details and supporting information to facilitate the investigation and resolution of grievances.
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any dispute, controversy, claim, or proceeding arising out of or relating to this Privacy Policy, the collection or processing of Personal Information, or the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.
The failure or delay of SHANTHI JEWELLERS in exercising any right, power, remedy, or provision under this Privacy Policy shall not constitute a waiver of such right, power, remedy, or provision.
Any waiver shall be effective only if made expressly in writing and signed by an authorized representative of SHANTHI JEWELLERS.
No waiver of any breach or default shall constitute a waiver of any subsequent breach or default.